Thank you for shopping at Leahideas.com Your business is extremely important to us, that's why we offer a FREE 30-DAY RETURN POLICY on every product listed on our website.
Please consider that your item must be unused and in the same condition that you received it. It must also be in the original packaging and include all product labels, tags and instructions.
HOW TO RETURN AT ITEM:
If you'd like to return an item that you purchased on our website, please use our contact page or contact us directly at info@Leahideas.com for instructions on processing a return. Please provide us with your NAME and ORDER NUMBER so that we can verify your purchase. We will respond to your inquiry within 24-hours.
PLEASE DO NOT send items back to the return address included on the shipping label. This is the address of our overseas warehouse and a refund will not be possible if it's NOT sent to our RETURN office.
After requesting a refund, we will provide you with full instructions on how to package the item and where to send it. Any item that is not in its original condition, is damaged or missing parts will not be accepted.
RECEIVING A REFUND:
Once your item is received and inspected, we will notify you about the status of your refund by email. If your refund is approved, a credit will automatically be applied to your credit card or the original method of payment within 10 days.
RETURN SHIPPING:
Unless we made an error and sent you the wrong item, you will be responsible for return shipping charges. If the item was damaged or missing parts, we can resend the missing or damaged items at no cost. We only replace items if they are defective or damaged.
PRODUCT EXCHANGES:
We clearly describe each of the products on our website and provide detailed product photos. Unless we make a mistake, we only replace items if they are defective or damaged. If you accidentally ordered the wrong item, you will need to return it for a refund and place a second order for the correct item.
ORDER CANCELLATIONS:
If you would like to cancel your order, you must submit your cancellation request within 24-hours. Any cancellation request made beyond 24-hours will be subject to a 35% re-stocking fee. If the item has already been shipped from our warehouse we only replace items if they are defective or damaged and it will need to be returned to our US office (after arrival) for a refund.
BULK / CUSTOM ORDERS:
All custom-made orders are non-refundable. This includes any order with a unique design that is not available on our website. Bulk orders of 5 or more units can be returned for a refund, but will be subject to a 35% re-stocking fee. We only replace items if they are defective or damaged
GIFT RETURNS:
If you'd like to return an item that was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent by email.
If the item WASN'T marked as a gift, or the gift giver had the order shipped to themselves before giving it to you, the refund will be provided to the original purchaser / gift giver.
WRONG INFORMATION PROVIDED BY THE CUSTOMER:
- In this case, if the customer provides incorrect or inaccurate shipping information when placing an order, the company reserves the right to charge up to 50% of the item's cost.
- This means that if the customer makes a mistake with their address, contact details, or any other information essential for successful delivery, they may be held financially responsible for this error.
- The charge is meant to cover any additional expenses incurred by the company due to the incorrect information, such as reshipping costs or lost items.
REJECTED OR REFUSED PACKAGES:
- If a customer rejects or refuses to accept a package when it is delivered, the policy states that no refund will be granted.
- This situation typically arises when a customer changes their mind, doesn't want the product anymore, or for any other reason refuses to take delivery of the item.
- In such cases, the company will not provide a refund, and the customer may not receive the purchased item or their money back.
It's important to note that these policies are designed to protect the company from costs and losses associated with customer errors or refusals. However, they also emphasize the importance of customers providing accurate shipping information and being certain about their purchase before completing the order to avoid any potential issues or disputes. Customers should carefully read and understand these policies before making a purchase to avoid any unexpected charges or non-refundable situations. Additionally, companies may have different variations of return policies, so it's always a good practice for customers to review and be aware of the specific terms and conditions of the seller they are dealing with.
